You bear the return costs. Therefore, send the return in the original packaging (white box and organza bag), but gladly in a different box

Beau Soleil

Friedrich Ebert Street 1

D-63128 Dietzenbach

You can fill out the pdf cancellation form provided in your order email. Or download this form provided, fill it out and enclose it with the return or send it to

All returns and exchanges will be processed by us as soon as possible after receipt. More about this in our right of withdrawal

General information about returns

Please send the return to us with sufficient postage and in the original packaging.

Please handle the returned jewelry with care. Remember that every single piece of jewelry is handcrafted by us.

Please understand that we cannot exchange or refund jewelry that has already been worn.


You ordered the wrong colour, the wrong size or just the wrong jewellery??

No problem!

We would be happy to exchange your piece of jewellery.

Just send us an email to or use the contact form . Let us know your order number so we can match the exchange.

Or simply put a note with all the changes in the package.

Please note that an exchange can only be made in the same price category.

Reshipping is free!

So you only take on the shipping to us.